How Can We Help?

Get the support you need to make the most of PRISM's educational platform

Contact Support

We'll get back to you within 24-48 hours

Support Resources

For Teachers

• Classroom setup and management
• Standards alignment guidance
• Assessment creation tools
• PLC collaboration features
• Student progress tracking

For Administrators

• School and district setup
• User management
• Data privacy compliance
• Reporting and analytics
• Integration support

For Students

• Account access help
• Assignment submission
• Progress tracking
• Learning Lab sessions
• Technical troubleshooting

Frequently Asked Questions

How do I get started with PRISM?

School administrators can request a demo or sign up for an account. Once your school is registered, administrators can invite teachers and students using invitation codes.

Is PRISM FERPA compliant?

Yes, PRISM is fully FERPA compliant. We maintain strict data privacy standards and never share student information with third parties. View our Privacy Policy for detailed information about data protection.

Can I integrate with Google Classroom?

Yes! PRISM offers Google Classroom integration for easy roster syncing and assignment management. Teachers can connect their Google Classroom from their dashboard settings.

What educational standards are supported?

We support Common Core State Standards, state-specific standards, and custom district standards. Our platform is regularly updated with the latest educational standards from the Common Standards Project.

How do I report a technical issue?

Use the contact form above or email us directly at support@prismlearn.org with a detailed description of the issue, including any error messages, screenshots, and steps to reproduce the problem.

Emergency Support

For critical issues affecting student safety or data security, please contact us immediately:

Email: support@prismlearn.org

Mark your email as "URGENT" in the subject line for immediate attention